What We Collect and Why We Use It
When you open an account with us, we collect the details you submit — name, email address, phone number and, where you choose to deposit using bKash, Nagad or Rocket, the transaction reference linked to that transfer. We do not store your mobile wallet PIN or
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full wallet credentials; those remain in your own payment app. We use your account data to verify identity, process withdrawals and keep your wallet balance accurate. Device data — browser type, operating system, IP address — is collected automatically when you access the lobby from your
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phone or browser. This helps us detect unusual login attempts and keep your account secure. We may share data with payment processors and fraud-prevention services strictly to complete transactions and protect your account. We do not sell your personal data to third parties for marketing. Retention
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periods depend on regulatory requirements in your eligible region; we hold transaction records for as long as local law requires and no longer. If you close your account, we will delete or anonymise personal data that is no longer needed, subject to any legal retention obligation
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that applies to your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.